Refund & Cancellation Policy

Cancelling an order

• You can cancel in the app until the restaurant accepts your order. Open Orders, choose the order and tap Cancel order.
• After the restaurant accepts, the food is being prepared, so it can no longer be cancelled in the app. Please use Help chat if something is wrong.
• If a restaurant or Mirchiyo cancels your order (for example an item is unavailable, or no rider is available), you are not charged.

Refunds for cancelled orders

• Paid online (UPI): you get a full refund to your original payment method. We start the refund after the cancellation and it normally reaches you within 5 to 7 working days.
• Cash on delivery: nothing was paid, so no refund is needed.
• Any coupon used on a cancelled order is returned to you.

Problems with a delivered order

If an item is missing, wrong, spilled, poor in quality or very late, tell us in the app (Orders → Report a problem) within 3 hours of delivery. Our team reviews every report and, where it is valid, refunds the affected items or the order amount, or gives a coupon. You can follow the status of your report in the app.

Where is my order?

Use the Help button on your order to chat with Mirchiyo support at any time.

Need help?

Email support@mirchiyo.com with your order number.